Policies

We understand that life is complicated, and sometimes there are situations that are out of your control (family emergency, sudden illness, work, etc. Please be aware that our staff has your scheduled time specifically blocked off to help you reach your goals. Short notices hurt service quality, since it deprives someone else from being able to schedule that session.

PLEASE GIVE US ATLEAST 4 HRS IN ADVANCE BEFORE YOUR APPOINTMENT TIME TO RESCHEDULE. 

We do not charge for rescheduling an appointment, however continuous rescheduling ( more than 2x) out of the 4 hr window will result in a $25 fee to be paid  before your next appointment. 

All appointments begin and end on time so the next client is not delayed. We understand that it can be difficult at times to arrive on time for appointments. Please text the Center and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed, or you may need to reschedule if there is not enough time to do the service you want in a shorter time period. 

**PLEASE NOTE: If you do not contact the Center that you are running late and it has passed 15 minutes past your appointment, the Center will automatically cancel your appointment after 15 minutes past your appointment and will be considered a No Call/No Show. 

Anyone who forgets, consciously chooses to forgo their appointment for whatever reason, or doesn't call will be considered a "no-show". You will be charged for the full price of the session since that time slot is wasted and another client can't get in the door, potentially one that really needed some work done that day.

** Note: If you had planned to use a Gift Certificate it will be voided or if you would be using your Drift Away Monthly Membership Massage you will lose the credit for that month.

Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, gift certificates, gift cards, or purchased products at any time.  Under no circumstances will refunds be issued for services rendered. 

If Bell County area is under a severe weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule at no charge. Additionally, in the event of severe weather, Drift Away Therapeutic Massage follows the KISD Public Schools closing schedules.

If you have any flu/cold symptoms, coughing, sneezing, fever, etc or other contagious viral or bacterial infection,  please text or call to RESCHEDULE IMMEDIATELY. PLEASE DO NOT SHOW UP FOR APPOINTMENT IF YOU ARE SICK. Therapist has the right to refuse service if notice any symptoms. You will NOT be charged to rescheduling.  

If you have tested positive for Covid, you will need to wait 14 days before receiving treatment. Should you develop symptoms of COVID-19, or test positive, within 2 weeks of your last session, please let us know so we can self-quarantine and let others know who may have been exposed. If you are waiting for the results of a COVID test, we will need to reschedule your appointment till you are sure you are negative for the virus. 

If you had prepaid for the appointment and wish not to reschedule at this time, you will receive it as a credit on your account or gift card of the full amount. In some circumstances, if refund for pre-paid service is approved by the owner, there will be a 20% refund fee from the amount of the service.

Prepaid appointments may be rescheduled online or by phone at any time. If for any reason you request to cancel your future pre-paid appointment and you are not rescheduling, the appointment will be issued as a credit in your account or gift card in the full amount to be used for any future appointments. 

In certain circumstances, at the discretion of the owner, if  a refund is approved for a pre-paid appointment , there will be a 20% refund fee and refund will be returned to the same credit card that was used. 

 All prices are subject to change without prior notice. We reserve the right to modify our product and service pricing at any time.

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for their children while they are receiving services. Children 17 and younger receiving treatment will need to be accompanied by an adult at all times. 

Drift Away Therapeutic Massage has the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our atmosphere.