Rescheduling Policy
Most massage appointments are scheduled weeks in advance. Short Notice Cancellations and Missed Appointments hurt service quality, since it deprives someone else from being able to schedule that session and even one missed appointment can greatly affect your expected clinical results/goals.
Of course we understand that life is complicated, and sometimes there are situations that are out of your control (family emergency, sudden illness, etc.) in those cases there an exception and the fee will be waived. Please be aware that our staff has your scheduled time specifically blocked off to help you reach your goals. Continuous rescheduling and missed appointments will result in no future services unless pre-purchased in advanced.
4 hour advance notice is required if you must cancel or change an appointment. Any changes or cancellations less than 4 hours in advance will be charged for the full price of the originally scheduled session. Should a substitute be found to fill your appointment, no charge will be made for that missed appointment. These fees must be paid prior to your next appointment.