Rescheduling Policy

Most massage appointments are scheduled weeks in advance. Short Notice Cancellations and Missed Appointments hurt service quality, since it deprives someone else from being able to schedule that session and even one missed appointment can greatly affect your expected clinical results/goals.

Of course we understand that life is complicated, and sometimes there are situations that are out of your control (family emergency, sudden illness, etc.) in those cases there an exception and the fee will be waived. Please be aware that our staff has your scheduled time specifically blocked off to help you reach your goals. Continuous rescheduling and missed appointments will result in no future services unless pre-purchased in advanced.

4 hour advance notice is required if you must cancel or change an appointment. Any changes or cancellations less than 4 hours in advance will be charged for the full price of the originally scheduled session. Should a substitute be found to fill your appointment, no charge will be made for that missed appointment. These fees must be paid prior to your next appointment.

No-shows

Anyone who forgets, consciously chooses to forgo their appointment for whatever reason, or doesn't call will be considered a "no-show". You will be charged for the full price of the originally since that time slot is wasted and another client can't get in the door, potentially one that really needed some work done that day. Note: If you had planned to use a Gift Certificate it will be voided or if you would be using your Drift Away Monthly Membership Massage it will be forfeited to pay for your missed session.

Late Arrivals

If you are running late, please call or text within the first 15 minutes of your session. If you do not call, you will be considered a "no-show" and the remainder of your time will be released. Your appointment will then be canceled and you will be responsible for full payment of the missed session - which must be paid prior to your next appointment.

If you arrive late (within the first 15 minutes of your appointment time), you will receive the balance of the time remaining and will be charged for the full appointment. Unfortunately we are unable to extend your time if you are late, as it should not affect the person scheduled after you - it's only fair. However, if the massage therapist's schedule permits, you will still receive your full massage session.

Inclement Weather

During the winter months, we are willing to make an exception. If Bell County area is under a severe weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 4-hour window at no charge. Additionally, in the event of severe weather, Drift Away Therapeutic Massage follows the KISD Public Schools closing schedules.

Gratuities

Our staff is comprised of the highest caliber of Licensed Massage Therapists. We are commited to providing superior service to our clients and gratuities are not included in our service prices. A gratuity is never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and a online review. For each wonderful review you make, you will receive $5 off your next visit. For each referral of an 1 hr or more, you will receive 20 free minutes on your next visit. So, get the word out, refer your friends, family, coworkers, and work your way on receiving free minutes on your sessions.

PLEASE KEEP IN MIND

We reserve the right to terminate a session if a client displays any inappropriate, sexual or disrespectful behavior toward the massage therapist. Drift Away Therapeutic Massage only provides non-sexual, therapeutic massage. There will never be any massage work done on or around genitalia. If a client requests work on any genitalia, the request will be denied. In the event a session is terminated due to a client's inappropriate behavior, the client will be expected to pay for the full massage.